|
Error Code |
Error Message |
Cause |
Solution |
|
RFAH000 C0A20400 |
Network is not available. |
TCP/IP settings are invalid or TCP/IP protocol is disabled. |
Confirm TCP/IP settings and the TCP/IP protocol are enabled in the Windows Control Panel's Network Connections. |
|
RFAH001 C0A20401 |
Cannot find address. Failed to connect to the specified GP. |
The cause could be one of the following: 1) The specified IP address is invalid. 2) DNS cannot resolve the specified IP address |
(1) Confirm the IP address. (2) Confirm DNS name if DNS name is in use. |
|
RFAH002 C0A20402 |
Authentication failed. Enter again. |
The cause could be one of the following: 1) Invalid user ID or password. 2) The specified user security level does not allow Camera-Viewer EX operations. |
(1) Enter valid user ID and password. (2) Enter user ID and password valid for Camera-Viewer EX operations. (3) If there are no security issues, you can either disable Camera-Viewer EX security on the display unit, or reduce the security level. |
|
RFAH003 C0A20403 |
GP you are connecting to refused connection. |
User authentification failed three times. Connection process ends after failing three times. |
Confirm user ID and password, then try connecting again. |
|
RFAH004 C0A20404 |
Unable to connect. Model you are connecting to is unknown. |
The cause could be one of the following: 1) The IP address of the display unit you are connecting to is incorrect. 2) The display unit you are connecting to does not support Camera-Viewer EX. 3) Run-time version in use does not support Camera-Viewer EX. |
(1) Confirm the display unit IP address. (2) Confirm the display unit model supports Camera-Viewer EX. (3) Confirm the run-time version of the display unit supports Camera-Viewer EX. On the display unit, you can check the run-time version from the offline menu's [Home] screen. |
|
RFAH005 C0A20405 |
Unable to display live image or record. GP you are connecting to is currently playing a movie. |
The display unit you are connecting to is using the broadcast feature (displaying or recording images from the video camera). As a result, Camera-Viewer EX cannot display or record video from the display unit's video camera. |
Stop broadcasting video on the display unit. |
|
RFAH006 C0A20406 |
Unable to connect to the specified GP. Another Camera-Viewer EX application is already connected. |
Each display unit supports one Camera-Viewer EX connection. Connection failed as another Camera-Viewer EX application is already connected. |
Connect after the other Camera-Viewer EX ends its connection. |
|
RFAH007 C0A20407 |
Failed to connect to the specified GP. |
The cause could be one of the following: 1) The IP address of the display unit you are connecting to is incorrect. 2) Cable is disconnected or the display unit you are connecting to is not in operation. 3) The display unit you are connecting to does not support Camera-Viewer EX. 4) Run-time version in use does not support Camera-Viewer EX. 5) Firewall or other security software is inhibiting communication. 6) Connected display unit is not using port number 8000. |
(1) Confirm the display unit IP address. (2) Verify the network environment. (3) Confirm the display unit model supports Camera-Viewer EX. (4) Confirm the run-time version of the display unit supports Camera-Viewer EX. On the display unit, you can check the run-time version from the offline menu's [Home] screen. (5) For TCP communication, Camera-Viewer EX uses port number 8009. Confirm if the firewall or security software on the computer, or the firewall on the network, allows communication through TCP port number 8009. (6) On the display unit, from the offline menu touch [Main Unit Settings], and on the [Ethernet Local Settings] screen confirm [Port] is set to 8000. Communication with Camera-Viewer EX is possible only if [Port] is set to 8000. |
|
RFAH008 C0A20408 |
Connection established. No response. |
The cause could be one of the following: 1) The IP address of the display unit you are connecting to is incorrect. 2) Cable is disconnected. 3) Display unit you are connecting to is either offline or off. 4) The display unit you are connecting to does not support Camera-Viewer EX. 5) Run-time version in use does not support Camera-Viewer EX. 6) Connected display unit is not using port number 8000. 7) Connected display unit is using TCP port number 8009 with other equipment. |
(1) Confirm the display unit IP address. (2)(3) Verify the network environment. (4) Confirm the display unit model supports Camera-Viewer EX. (5) Confirm the run-time version of the display unit supports Camera-Viewer EX. On the display unit, you can check the run-time version from the offline menu's [Home] screen. (6) On the display unit, from the offline menu touch [Main Unit Settings], and on the [Ethernet Local Settings] screen confirm [Port] is set to 8000. Communication with Camera-Viewer EX is possible only if [Port] is set to 8000. (7) Check if equipment connected to the display unit uses TCP and check if the equipment uses port number 8009 for communication. |
|
RFAH009 C0A20409 |
Send error. |
The cause could be one of the following: 1) Cable is disconnected. 2) Display unit you are connecting to is either offline or off. 3) Network is busy or network bandwidth is narrow. |
Check the status of the display unit you are connecting to and the network environment. |
|
RFAH010 C0A2040A |
Receive error. |
The cause could be one of the following: 1) Cable is disconnected. 2) Display unit you are connecting to is either offline or off. 3) Network is busy or slow. |
Check the status of the display unit you are connecting to and the network environment. |
|
RFAH011 C0A2040B |
Communication disconnected. |
Received a timeout error. The cause could be one of the following: 1) Cable is disconnected. 2) Display unit you are connecting to is either offline or off. 3) Network is busy or slow. |
Check the status of the display unit you are connecting to and the network environment. |
|
RFAH012 C0A2040C |
Unable to communicate. |
Socket layer error. The cause could be one of the following: 1) Not enough computer memory capacity or TCP port numbers. 2) TCP/IP is unavailable. 3) Firewall or other security software is inhibiting communication. 4) Problem with the network card. 5) Cable is disconnected. |
(1) Confirm TCP/IP settings and TCP/IP protocol are enabled in the Windows Control Panel's Network Connections. (2) Close other unnecessary applications and restart Camera-Viewer EX. (3) If restarting does not solve the problem, check the firewall and security software settings. If possible, stop the software, restart Camera-Viewer EX and see if the problem continues. |
|
RFAH013 C0A2040D |
Invalid IP address, user ID or password. |
The cause could be one of the following: 1) The IP address of the display unit you are connecting to is incorrect. 2) Invalid characters in user ID or password. |
(1) Confirm the display unit IP address. (2) Enter the user ID and password again. |
|
RFAH014 C0A2040E |
Unable to process. GP you are connecting to is not ready. |
The cause could be one of the following: 1) Display unit you are connecting to is starting up or shutting down. 2) Processing on the GP you are connecting to is frozen. |
(1) Wait for awhile and try connecting again. (2) If there are no changes, restart the display unit you are connecting to. |
|
RFAH015 C0A2040F |
Unable to open the specified Camera-Viewer EX file. File: %s |
The cause could be one of the following: 1) File does not exist. 2) No access rights. 3) Hardware trouble. |
(1) Check if the file exists. (2) Check if the computer user account has access rights to the Camera-Viewer EX settings file. (3) Confirm computer hardware, such as the hard disk, is operating normally. |
|
RFAH016 C0A20410 |
Failed to read the specified file. File: %s |
The cause could be one of the following: 1) The specified file is not a Camera-Viewer EX file. 2) Camera-Viewer EX does not support the file. 3) File is corrupt. |
Please confirm the specified file. |
|
RFAH017 C0A20411 |
Failed to write Camera-Viewer EX file. File: %s |
The cause could be one of the following: 1) Insufficient space in destination disk. 2) No write access rights. 3) Hardware trouble. |
(1) Check the available disk space on the computer. (2) Check if the Camera-Viewer EX settings file is read-only. (3) Confirm computer hardware, such as the hard disk, is operating normally. |
|
RFAH018 C0A20412 |
Unable to access %s. |
File does not exist or is corrupt. |
Files required to launch Camera-Viewer EX are missing. Reinstall Camera-Viewer EX. |
|
RFAH019 C0A20413 |
Failed to write %s. |
The cause could be one of the following: 1) Insufficient space in destination disk. 2) No write access rights. 3) Cannot write without administrator rights. 4) Hardware trouble. |
(1) Check the available disk space on the computer. (2) Check if the Camera-Viewer EX settings file is read-only. (3) Restart Camera-Viewer EX with administrator rights and try again. (4) Confirm computer hardware, such as the hard disk, is operating normally. |
|
RFAH020 C0A20414 |
Unable to create a destination folder (%s) for screen capture. |
The cause could be one of the following: 1) No access rights. 2) Hardware trouble. |
(1) Check access rights to the destination folder. (2) Confirm computer hardware, such as the hard disk, is operating normally. |
|
RFAH021 C0A20415 |
Failed to capture the screen. |
The cause could be one of the following: 1) Insufficient memory. 2) A different process has higher priority. |
Please run screen capture again. |
|
RFAH022 C0A20416 |
Unable to open the screen capture file. File: %s |
Camera-Viewer EX creates .JPG files when capturing screens and attempts to view the file with the associated application. This error occurs when the associated application failed to start. |
Check if other applications such as Internet Explorer can open .JPG files properly. Use applications such as Internet Explorer to browse the file identified in the error message. |
|
RFAH023 C0A20417 |
Failed to save the captured screen. File: %s |
Failed to save the captured screen. The cause could be one of the following: 1) Insufficient space in destination disk. 2) No write access rights. 3) Hardware trouble. |
(1) Check the available disk space on the computer. (2) Check the access rights. (3) Confirm computer hardware, such as the hard disk, is operating normally. |
|
RFAH024 C0A20418 |
Unable to load the program file. File: %s |
The cause could be one of the following: 1) File is corrupt. 2) Camera-Viewer EX installation failed. |
(2) Reinstall Camera-Viewer EX. |
|
RFAH025 C0A20419 |
Cannot open manual. File: %s |
The cause could be one of the following: 1) Manual is not installed. 2) The application required to display the manual is not installed. |
(1) Check if the manual has been moved from its specified location. Manual installation folder is "<installation folder>\Manual\camera.chm". (2) Install the latest updates for your computer operating system. |
|
RFAH026 C0A2041A |
Operating system returned an error. Unable to execute. Error code: %s |
The cause could be one of the following: 1) Required software is not installed on the computer. Otherwise, its version may be different. 2) Insufficient operating system resources, such as memory. 3) Camera-Viewer EX application may be corrupted, or its installation was unsuccessful. |
(1) Check if software and hardware required to play audio and video files is in use on the computer. To check, launch Windows Media Player and see if it can play video files such as .avi, .wmv, and .wma files. (2) Confirm the computer supports the Camera-Viewer EX operating environment. (3) Restart the computer. (4) Uninstall and then reinstall Camera-Viewer EX. |
|
RFAH027 C0A2041B |
Camera-Viewer EX is disabled on the GP you are connecting. |
In the editor's [Remote Viewer] tab, the [Camera Viewer]'s [Enable] check box is cleared for the display unit you are connecting to. |
To use Camera-Viewer EX on the display unit you are connecting to, from the editor's [System Settings] window click [Display Unit], and from the [Remote Viewer] tab in the [Camera-Viewer] group select the [Enable] check box.
|
|
RFAH028 C0A2041C |
Unable to play the specified file. The file is not an SDX file. File: %s |
The specified file is either corrupt or not an SDX file. |
Confirm the video file you are trying to playback is a video file recorded by Camera-Viewer EX or recorded by the display unit. |
|
RFAH029 C0A2041D |
Unable to play. The specified file is either being recorded or in use. File: %s |
You cannot use Camera-Viewer EX to simultaneously play and record video on the same file. |
Playback the file after video recording has ended. |
|
RFAH030 C0A2041E |
Unable to play the specified SDX file. Operating system Error Code: %s |
The operating system returned an error when playing the SDX file. The cause could be one of the following: 1) Required software is not installed on the computer. Otherwise, its version may be different. 2) The specified file is either corrupt or not an SDX file. 3) Insufficient operating system resources, such as memory. 4) Camera-Viewer EX application may be corrupted, or its installation was unsuccessful. |
(1) Check if software and hardware required to play audio and video files is in use on the computer. To check, launch Windows Media Player and see if it can play video files such as .avi, .wmv, and .wma files. (2) Confirm the computer supports the Camera-Viewer EX operating environment. (3) Restart the computer. (4) Uninstall and then reinstall Camera-Viewer EX. |
|
RFAH031 C0A2041F |
Camera-Viewer EX start option error.\n%s: Cannot use as an option. |
Invalid parameters. Unable to startup Camera-Viewer EX. The cause could be one of the following: 1) Option name is incorrect. 2) The specified file does not exist. 3) If the file path includes a space, surround the path with quotation marks ("file path"). (Incorrect) Camera-Viewer EX.exe C:\\Line 1\\Machine 2009_01_01-12_01_00.SDX (Correct) Camera-Viewer EX.exe "C:\\Line 1\\Machine 2009_01_01-12_01_00.SDX" |
Update the startup options. |
|
RFAH032 C0A20420 |
Invalid Camera-Viewer EX license key. Cannot use Camera-Viewer EX. |
The cause could be one of the following: 1) Canceled when entering key code. 2) Key code was not recorded onto the computer. |
Reinstall Camera-Viewer EX with a valid key code. |
|
RFAH033 C0A20421 |
File is corrupt or not SDL file. |
The cause could be one of the following: 1) Specified video is not an SDX file. 2) Video file is corrupt. |
(1) Camera-Viewer EX can playback only SDX video files. (2) Confirm the specified video file is not corrupted. |
|
RFAH034 C0A20422 |
The specified SDX file does not have image data. Cannot playback SDX file without image data. File: %s |
The cause could be one of the following: 1) Movie Converter tool converted an audio file to an SDX file without images. You cannot playback this type of video file. 2) Video file is corrupt. |
(1) Confirm the specified video file includes images. (2) Confirm the specified video file is not corrupted. |
|
RFAH035 C0A20423 |
The specified SDX file version does not support play. File: %s |
The specified video file was recorded by something other than Camera-Viewer EX. Camera-Viewer EX cannot playback video files recorded outside of Camera-Viewer EX. |
Check for the latest Camera-Viewer EX application from the Pro-face Web site. |
|
RFAH036 C0A20424 |
Access error. Operation will abort. File: %s |
The cause could be one of the following: 1) Video file is corrupt. 2) Hardware trouble. |
(1) Confirm the video file is not corrupted. (2) Confirm computer hardware, such as the hard disk, is operating normally. |
|
RFAH037 C0A20425 |
Write error. Operation will abort. File: %s |
The cause could be one of the following: 1) Insufficient space in destination disk. 2) No write access rights. 3) Hardware trouble. |
(1) Check the available disk space on the computer. (2) Check the access rights. (3) Confirm computer hardware, such as the hard disk, is operating normally. |
|
RFAH038 C0A20426 |
Live video (recording) will end. Video settings on the GP you are connecting to have been updated. |
The cause could be one of the following: 1) In offline mode, from the display unit's [Main Unit Settings], the [Operation Settings] have changed. 2) The display unit was updated with a project with different editor settings in the [Display Unit] link's [Operation] tab. |
In Camera-Viewer EX, select again the display unit you are connecting. |
|
RFAH039 C0A20427 |
Cannot open the specified file. File: %s |
The cause could be one of the following: 1) Specified file is saving recorded video. 2) Specified file is open in another application. 3) File is corrupt. |
(1) You cannot playback video files that are recording. Playback the file after video recording has ended. (2) You cannot open files that are already open in another application. (3) Confirm the video file is not corrupted. |
|
RFAH040 C0A20428 |
Unable to open. The specified file is not supported. File: %s |
The cause could be one of the following: 1) The specified file is not a Camera-Viewer EX settings file or video file. 2) File is corrupt. |
(1) Camera-Viewer EX supported files are Camera-Viewer EX settings files (.cmve) and video files (.sdx) only. (2) Confirm the video file is not corrupted. |
|
RFAH041 C0A20429 |
Recording in progress. Failed to write %s. (Filename appears in the placeholder "%s") |
The cause could be one of the following: 1) File already exists. (Camera-Viewer EX creates a new file after the specified time elapses. File names are based on the computer clock. As a result, if you turn back the computer clock, Camera-Viewer EX may create a file name that already exists. In this case, this error occurs.) 2) Insufficient space in destination disk. 3) No write access rights. 4) Cannot write without administrator rights. 5) Hardware trouble. 6) File path is too long. |
(1) Change the the Camera-Viewer EX settings file name or location for saving recorded video. (2) Check the available disk space on the computer. (3) Check if the Camera-Viewer EX settings file is read-only. (4) Restart Camera-Viewer EX with administrator rights and try again. (5) Confirm computer hardware, such as the hard disk, is operating normally. (6) Change the the Camera-Viewer EX settings file name or location for saving recorded video and screen captures. |
|
RFAH042 C0A2042A |
The GP you are connecting to is using level security mode. The password was rejected. |
The cause could be one of the following: 1) Display unit password has changed. 2) Display unit security mode has changed. |
Connect to the display unit again, and enter the new password.
|
|
RFAH043 C0A2042B |
The GP you are connecting to is using ID security mode. The user ID and password were rejected. |
|
Connect to the display unit again, and enter the new user ID and password.
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