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 FAQ

The area where is not touched responds to the touch.

Applicable Models
PL3000 series, PLx930 series, PLx920 series, PL5910 series, PL5900 series, PS-A series, FP3000 series, FP2000 series

In touch operation, if the area where is not touched responds to the touch, calibration of touch positions should be done with Mouse Emulation Software (UPDD). The followings are the procedure.
Calibration

1. Go to the [Start] menu, and select [Programs] -> [UPDD] -> [Settings].
2. Click the [Calibration] tab to check the followings.

Calibration Settings for: Select a device in use.
Calibration Points: 4 (For the FP3900 or PL3900 series, Select 9.)
 

3. Click the [Calibration] to display the screen as shown below. Touch a red point indicated by an arrow in order.
 

4. After all of the points are touched, the following message is displayed. Click [OK] to activate the calibraion. This is the end of the procedure.
 

The area where is not touched still responds to the touch even after the calibration is done.

If the area where is not touched still responds to the touch even after the calibration is done, check the following items.

Isn't the unit attached tightly?
 

If the unit is attached to an operation panel or an other enclosure, remove the unit once, and then check whether the phenomenon is still seen.

Is the phenomenon seen on the specific screen?
  The phenomenon might occur if a capacity-consuming program is running such as right after start-up.
Isn't the surface of the touch panel uneven?
  The phenomenon might occur if the surface of a touch panel is uneven due to aging deterioration.
 
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