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FAQ

I cannot print out the Q-tag's Alarm data

-Please check the following;

1.	Are Date/Time/File Name printed out?	→ Countermeasure1
2.	Is nothing printed out? (Paper is totally blank)	→ Countermeasure2
3.	Printed paper does not come out from the printer.	→ Countermeasure3
4.	Wish to print hard-copy of the screen from the GP unit.	→ Countermeasure4

-Countermeasure

Countermeasure1
Please check the settings of [Print] dialog box（*1）

	Wish to print a hard-copy of the screen from PC	→ A
	Wish to copy the list of each settings or screen from PC	→ B

A	1.Click on the [Print] icon of the project Manager. -> In [Screen] tab, select the screen type to be printed. 2.As for the item with [Detail] icon, click on it and put a check mark on the [Screen Hard Copy]. 3.At last, click on [OK] in the [Print] dialog box and start printing.
B	1.Click on the [Print] icon of the project Manager. -> In [Project Information] tab, select the screen type to be printed. 2.As for the item with [Detail] icon, click on it and put a check mark on the [Screen Hard Copy]. 3.At last, click on [OK] in the [Print] dialog box and start printing.

Countermeasure2
The printer's ink might be running out.
Please check if the data such as Excel and word (data which is not from Screen Creation Software) can be printed out. （*1）

Can be printed out	The cause could be the error of the Screen Creation Software. Please contact your local Pro-face Support Branch Office.
Cannot be printed out	The cause is the error of the printer. Please check the printer's settings.

Countermeasure3
There is a check mark on [Print to File]. With a check mark on it, you cannot print out from the printer（*2）, so please clear the check mark.

Countermeasure4
Please refer to Is it possible to print out the Alarm data of Q-tag?

*1
If nothing is selected, [Nothing to print] error appears when clicking [OK] on the Print dialog box, and you cannot print it out.

*2
When [Print to File] is checked, the data is saved as a RTF text file on your PC. Therefore, the data won't be printed out from the printer.
How to check
Click on [Print] icon on the Project File. → Window appears, then look at the upper-right side of the window. There is a [Print to File] box.

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