T.2.3.8 Unable to recognize the driver for the USB Data Transfer Cable

Cause

The driver may have been deleted.

In the state in which both GP-Pro EX version 2.22 or earlier and GP-Pro EX version 2.50 or later are installed, if you uninstall GP-Pro EX version 2.22 or earlier, the USB data transfer cable driver will no longer be recognized.

Solution

The solution to this issue is different depending on the GP-Pro EX version.

From the [Control Panel] on your PC, select [Add or Remove Programs].
Restore GP-Pro EX version 2.5 (or if only the Transfer Tool is installed, repair the transfer tool), and re-connect the USB data transfer cable.

  1. Cases in which versions 2.22 or earlier and version 2.60 or later are installed

From the [Control Panel] on your PC, select [Program and Features] ([Add/Remove Programs] in Windows XP)
Uninstall the [USB DataTransfer Driver] and any version of GP-Pro EX Ver.2.60 or higher. After GP-Pro EX version 2.60 or later is uninstalled, connect the USB data transfer cable.